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FAQ


Do you have a print catalog?

Do you sell your items wholesale?

I am a wholesaler with some amazing products. How do I get in touch with you?

Poochie and I love to go shopping. Do you have an actual, brick and mortar, store?

I live in France and would love to order some of your clothes for my petit chien. Do you ship outside the U.S?

I found several dog carriers on your site that I love! Are they airline approved?

I need help sizing an item. What should I do?

I emailed you. Why didn't you guys write back?

My dog is a pampered princess and already has lots and lots of dog clothing. That means I don't have to measure her when we're shopping for new clothes, right?

I ordered a dog dress on your site. I measured my dog, referred to the size chart, and chose the appropriate size. The dog dress arrived, and it doesn't fit. Why?

I am trying to place an order from my mobile device and am unable to complete my order. Why?

What forms of payment do you accept?

Can I pay with my debit card?

When will you charge my credit card? Is it charged as soon as I order something from you?

I changed my mind. Can I cancel my order?

What are your shipping charges?

I just ordered a whole bunch of dog clothes from your site. When are they going to arrive?

I would like to have my order express shipped. Is this possible?

Why did I receive several different packages for one order?

What if my package cannot be delivered?

What is your return and exchange policy?

Where do I send my item for exchange or return?

My pup wore this dog sweater to the park a few times and then we decided it's just not the right color for her. Can I return or exchange it?

Can I return these dog treats? My dog didn't like them.

I bought my dog a Darth Vader costume for Halloween. I'm not sure it will fit. Can I return or exchange it?

What is your policy on custom orders?

What is your holiday return policy?

My Aunt Irma bought me a dog dress from your website for Christmas. I have cats, not dogs. Can I return the dress for cash?

I have store credit. How do I use it?




Do you have a print catalog?
No, we are an Internet boutique only, so our website is our catalog. We do have an email newsletter called PetStyles; it's where you can find all the latest trends in dog clothing, dog carriers, and other pet accessories. It's fabulous and it's free, so sign up on the bottom of this page.

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Do you sell your items wholesale?
No, we are a retailer only. We do not manufacture or sell any of our products to other retailers.

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I am a wholesaler with some amazing products. How do I get in touch with you?
We're always interested in hearing about new products. If you are a designer, manufacturer or wholesaler of dog clothing, dog collars, dog carriers, dog beds or other pet-related items, and interested in doing business with Modern Tails, please send your wholesale information, including pictures, pricing, minimums and any terms to help@moderntails.com. You may also send it by postal mail to: Modern Tails at Paws & Purrs Barkery & Boutique, 212 N. Main St., Rutherfordton, NC 28139. Please note any information sent to us, including samples, will not be returned. We'll take a look, and contact you if interested.

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Poochie and I love to go shopping. Do you have an actual, brick and mortar, store?
No, we are an Internet boutique only. But shopping online can be surprisingly hassle-free, especially with our customer service email hotline, help@moderntails.com.

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I live in France and would love to order some of your clothes for my petit chien. Do you ship outside the U.S?
No, sorry. At this time we are only able to sell and ship items to addresses in the continental United States. We do not ship to APO/FPO, Alaska, Hawaii, Puerto Rico, or international addresses. We hope to offer our products and services to other locations in the near future.

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I found several dog carriers on your site that I love! Are they airline approved?
Each airline has specific requirements, so it's best to check with the airline you and your pet are flying as to what their carrier requirements are. Once you have those, refer to the dimension listings for the carrier you're interested in to make sure. Still need help? Call or email us and we will help you choose something that will work for your flight.

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I need help sizing an item. What should I do?
For more information about sizing, please visit our sizing guide. For assistance, send us an email at help@moderntails.com and we will reply as soon as we can.

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I emailed you. Why didn't you guys write back?
Due to various email settings, sometimes email from people you don't normally communicate with can accidentally end up in your spam folder. Check to make sure this hasn't happened. Feel free to resend your email.

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My dog is a pampered princess and already has lots and lots of dog clothing. That means I don't have to measure her when we're shopping for new clothes, right?
Wrong, sorry. Just like people clothing, dog clothing sizes vary from designer to designer. You should always measure your pup and refer to the size chart listed in the item description to make sure that adorable little sweater will fit her.

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I ordered a dog dress on your site. I measured my dog, referred to the size chart, and chose the appropriate size. The dog dress arrived, and it doesn't fit. Why?
Just like people, our four legged friends come in all different shapes and sizes. If you have a less common breed, you may want to check with us before ordering. For more details about finding the right size dog clothes, visit our sizing guide.

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I am trying to place an order from my mobile device and am unable to complete my order. Why?
We are currently upgrading our site to allow ordering from mobile devices and hope to have this available in the very near future. Until then, you can place your order from a desktop or laptop. If you need further assistance, please email us at help@moderntails.com with the items you would like to order along with your contact information and we will be happy to assist you in completing your order.

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What forms of payment do you accept?
We accept MasterCard, Visa, American Express, and Discover.

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Can I pay with my debit card?
Yes, as long as it has a MasterCard, Visa, American Express, or Discover logo on it.

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When will you charge my credit card? Is it charged as soon as I order something from you?
No, we do not charge a customer's credit card before their order has shipped. If it seems like your credit card was charged, most likely it was only authorized and not actually charged. When you place an order on our website (or any website) using your credit card, the credit card is automatically "authorized" for the amount of your order. This authorization will temporarily reduce the amount of available credit on your credit/debit card. There is only an actual charge if it shows up on your paper credit card statement.

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I changed my mind. Can I cancel my order?
No, sorry. As soon as you're done checking out, we start processing your order in an effort to get it to you as fast as possible. We do allow returns within 20 days of receiving your order, so if you decided against the item, send it back to us, and we'll refund you for your total, minus any shipping, handling or restocking fees.

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What are your shipping charges?
We charge a $6.99 flat rate for all orders under $75.00. Orders totaling at $75.00 and up receive free shipping. On certain over-sized items, the shipping flat rate does not apply. If this is the case, that item will include a statement on the product detail page that lets you know that it is not eligible for flat rate or free shipping offers.

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I just ordered a whole bunch of dog clothes from your site. When are they going to arrive?
Most items arrive in 5 - 15 business days after the day the item was shipped. Handcrafted and customized items, such as personalized tags, made-to-order collars, and hand-made clothing, tend to take a little longer. If the item has an exceptionally long delivery time, it is usually mentioned in the product description.

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I would like to have my order express shipped. Is this possible?
We are able to expedite most, but not all of our products. Send us an email at help@moderntails.com and we will see if this possible. Please note that some special product, order, or handling fees may still apply.

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Why did I receive several different packages for one order?
We ship from many different warehouses, so if you ordered multiple items, you may receive more than one package.

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What if my package cannot be delivered?
If your package is returned or refused for some reason, we will attempt to contact you via email or telephone. If we are not able to get in touch with you, your card will be charged for shipping and a 20% restocking fee. To avoid this problem, please make sure you entered the correct shipping address when you ordered from us, and make sure there's someone available to accept your package when it arrives.

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What is your return and exchange policy?
We want you (and your pup) to be satisfied with your purchase. If you changed your mind, send it back to us within 20 days of receiving it for an exchange, store credit or refund (less 20% restocking fee). Items received after 20 days will not be accepted for exchange or return and will be shipped back to you at your cost.

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Where do I send my item for exchange or return?
The address for returns and exchanges is as follows:

Modern Tails at Paws & Purrs Barkery & Boutique
Attn: Returns and Exchanges
212 N. Main St.
Rutherfordton, NC 28139

Returns sent to any other address will not be honored.

When returning or exchanging an item, please include a copy of your email receipt or the packing slip from the original order. This way we know which order to reference when sending you store credit, refunding your credit card or exchanging your item. Please note that shipping fees are non-refundable.

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My pup wore this dog sweater to the park a few times and then we decided it's just not the right color for her. Can I return or exchange it?
No, sorry. We only accept items for return or exchange if they are in original and unused condition. Items that appear used or incomplete in any way will not be accepted, and will be shipped back to you at your cost.

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Can I return these dog treats? My dog didn't like them.
Sorry, no. We do not offer returns or exchanges on any perishable or food items, toys, customized, personalized or engraved items, and grooming products.

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I bought my dog a Darth Vader costume for Halloween. I'm not sure it will fit. Can I return or exchange it?
For holiday dog clothing and accessories, we offer a one time size exchange only. No returns or store credit, so please measure your pet to ensure a perfect fit.

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What is your policy on custom orders?
We do not allow returns or exchanges on custom or engraved orders. To ensure that you are satisfied with your selection, be sure to measure your dog and refer to the size chart provided in the product description. When ordering an engraved item, double-check your spelling. Typos happen to everyone, and you don't want "Fluffy" to suddenly become "Fuffy"

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What is your holiday return policy?
Items purchased from November 15 through December 23 can be returned 20 days from the date of receipt of merchandise or by January 15, whichever date occurs later. All other conditions of our standard return policy apply.

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My Aunt Irma bought me a dog dress from your website for Christmas. I have cats, not dogs. Can I return the dress for cash?
At this time, we are only able to give refunds to the original purchaser of the gift. If you choose to return the dress, you will receive store credit. But don't worry. We have lots of adorable things for cats too!

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I have store credit. How do I use it?
We issue store credit in the form of a gift certificate. This allows you to shop on our site and enter in your gift certificate information to pay for your items.

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